Data-Driven Strategies in the AI Age

Is your IT support team struggling to meet performance goals? Without benchmarking, it’s impossible to know how you stack up against industry peers or where to focus improvement efforts.

In this webcast, Jeff Rumburg, Managing Partner of MetricNet, will demonstrate how to use benchmarking to identify performance gaps, set realistic goals, and implement actionable strategies for improvement. Attendees will learn how to leverage benchmarking data to achieve world-class IT support performance.