CX Excellence Summit

Next-generation AI platforms in CX won’t compete on model size or speed. Rather, they’ll compete on how much context they can assemble, understand, and act upon in real-time and historically. Contextual AI pulls from multiple data sources and platforms, and it affects everything from workflows to analytics to personalization.

Research and advisory firm Metrigy recently studied business plans for contextual AI. During this session, Metrigy CEO Robin Gareiss will address the measurable benefits companies have uncovered and steps they’re taking to find continuous improvement.