Stephanie Corby, Practice Director & Senior Analyst, Enterprise Strategy Group
About this talk
Enterprise Strategy Group Practice Director and Senior Analyst Stephanie Corby Presents:
CX involves various touchpoints across a customer's journey, including pre-purchase, purchase, and post-purchase interactions. Coordinating and optimizing these touchpoints can be complex, especially for larger organizations with multiple departments and systems involved. This session will explore how GenAI transforms CX initiatives by addressing such complexity and help organizations to fully understand their customer’s experience.