The Future of ITSM

Individual processes and practices are easy. There I said it.

Standing alone, Incident Management, Change Enablement, Problem Management et al can improve quickly. After an initial spurt of improvement, pretty soon you are living with marginal gains but still missing real opportunities.

The interfaces between the processes and their associated the value chains are the real future of service management.

This presentation will show you how to manage key interfaces and the opportunities that presents to your stakeholders.