The Future of ITSM

The Once and Future ITSM

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  • Apr 10 2024 Duration: 53 mins

Presented by

Jerald Murphy, SVP Research & Consulting | Nemertes

About this talk

The evolution of IT service management (ITSM) stands at a crucial juncture, shaped profoundly by the rapid advancements in artificial intelligence (AI), network operations (NetOps), and security operations (SecOps).

This presentation delves into the transformative impacts of these technologies on ITSM, forecasting a future where ITSM not only adapts but thrives in the complexity of modern digital ecosystems.

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