Intelligent ITSM: Future-ready event and incident management with AlOps

Play
Apr 10 2024 Duration: 36 mins

Presented by

Adam Blau, Senior Director, Product Marketing & Dave Helms, Senior Sales Engineer

About this talk

Managing alerts and incidents in today’s hybrid cloud landscape presents significant challenges. Fragmented visibility and siloed data across on-premises and cloud deployments can disrupt traditional ITSM workflows, hindering efficient incident resolution and proactive problem prevention.

This session explores how Artificial Intelligence for IT Operations (AIOps) can empower ITSM for a hybrid cloud future. AIOps leverages machine learning and AI to streamline & accelerate incident management within complex hybrid cloud architectures.

The session will address how:

- Boost Efficiency and Speed: AIOps automates tasks, streamlines workflows, and accelerates incident resolution.
Enhanced Visibility and Proactive Insights: A comprehensive view of your IT ecosystem makes automated root cause analysis a reality.
- Conquer Hybrid Cloud Complexity: Overcome configuration management challenges by streamlining data collection and enrichment of alerts and incidents across the IT stack.