Driving Efficiency with ITSM

How can IT organizations provide great employee and customer experiences using ITSM principles? By ensuring they provide a solid and reliable system and application environment. ITSM promises to get you there, but many organizations stop after some basic practices because it gets too hard or labor intensive.

Using AI and automation both within ITSM management suites and to integrate other tools in the environment makes it a lot easier to succeed by being able to leverage the reams of data available from monitoring, security and other tools. However, you still need a business-oriented plan and an ITSM operating model that gets you there.

This session from Influencer Phyllis Drucker will demonstrate how to use AI or automation to deliver the ITSM foundational items needs and a solid operating model that sustains a human-focused operational approach.