Enhancing the CX Journey for Maximum Success

Customer conversations contain strategic revelations that most executives never hear, yet these unfiltered moments often predict market shifts before formal data ever could. Although 84% of CX leaders advocate for bringing these insights to the executive table, many organizations still treat customer interactions as operational noise rather than the strategic signal they actually represent.

Although 48% of companies now employ interaction analytics, many struggle to effectively distribute these insights beyond the contact center. Additional advantages come fromsystematically analyzing customer interactions to inform product development, marketing strategies, and executive decisions; creating a unified approach to customer experience that drives measurable business outcomes and strengthens customer loyalty across the entire journey.

Join Robin Gareiss, CEO of Metrigy, as she shares research-backed strategies that transform conversation data into business value.

Key Takeaways:

- Discover which conversation metrics deliver the most substantial business intelligence and how to capture them effectively
- Learn practical frameworks for distributing interaction insights across departments to create organization-wide customer-centricity
- Understand how to quantify the ROI of conversation intelligence through improved business metrics and enhanced customer satisfaction
- Gain actionable implementation strategies that work regardless of your current analytics maturity