Measuring AI Impact: Benchmarking Strategies for Service and Support Transformation

Play
Feb 25 2026 Duration: 60 mins

Presented by

Jeff Rumburg, Co-Founder & Managing Partner | MetricNet

About this talk

Are you struggling to demonstrate the true business value of AI in your service and support operations? Without tracking the right metrics, it's challenging to justify AI investments and scale initiatives effectively.

In this webcast, Jeff Rumburg, Managing Partner of MetricNet, will leverage over 30 years of benchmarking data and expertise to reveal proven KPIs for measuring AI's impact. He'll examine key areas including cost reduction, operational efficiency, customer satisfaction, and performance optimization.

Attendees Will Learn:
- Insights from real-world AI adoption case studies.
- Strategies and challenges in implementing AI solutions.
- Proven ROI, cost, quality, and cycle time benefits of AI.