The future of IT: How CIOs lead with AI agents

Play
Mar 3 2026 Duration: 33 mins

Presented by

Kellie Romack, Chief Digital Information Officer, ServiceNow & Juergen Lindner, GVP, Product & Solutions Marketing, ServiceNow

About this talk

AI is no longer experimental—it’s redefining how IT operates. But for CIOs and other technology leaders, the real challenge lies in converting siloed initiatives into enterprise-wide transformation. 

In this exclusive session, Kellie Romack, ServiceNow’s Chief Digital Information Officer, reveals how ServiceNow is running Autonomous IT across the organization—delivering tangible results like 87% of IT support interactions resolved by AI.

You’ll learn how to: 

- Break down silos and unify AI agents across the business 
- Move from reactive IT to proactive, self-healing systems 
- Prioritize value in every AI use case to drive measurable outcomes 

Don’t wait for the perfect moment—get the playbook to start your Autonomous IT journey today.