How Top North American MSPs Are Navigating the Shifting Tech and Business Landscape

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Nov 20 2025 Duration: 60 mins

Presented by

John Moore, Industry Editor, ChannelDive | John Bidwell, Principal Solutions Architect, GenAI, Innovative Solutions | Brian Luckey, Chief Information Officer, Integris | Brian Klingbeil, Chief Strategy Officer, Ensono

About this talk

Managed Service Providers face mounting pressure to adapt to rapid shifts in technology, increasing cyber threats and tightening demands around regulation and compliance. Making all of this more complex is the increasing role of artificial intelligence and living up to customer expectations in an “I want it now” world.

We’ll ask a panel of top MSPs which trends – including the role of AI in automation, constant cyber threats and the challenges posed by tool sprawl – they’re focused on as 2026 approaches.

Expect to hear how:

· AI can deliver ROI and make your MSP business more efficient.
· To tailor cybersecurity offerings for customers in an increasingly hostile environment.
· To scale your business by focusing on high-margin services, building strategic partnerships and automating operations.

MSP Evolution Summit