Enhancing the CX Journey for Maximum Success
September 9-10, 2025
Exceptional CX is the ultimate differentiator. Uncover strategies to harness the full potential of your customer data, anticipate needs and deliver experiences that turn transactional customers into passionate brand advocates.
The rise of digital channels has fragmented customer interactions, making it harder to deliver a consistent and personalized brand across all touchpoints. At the same time, the surge of customer data is overwhelming traditional analytics, leaving organizations struggling to extract actionable insights and missing key opportunities to improve customer satisfaction and loyalty.
This Summit will equip you with cutting-edge strategies to overcome common CX challenges and transform the way you manage CX. Our tracks are designed to help you harness the power of the latest tech trends to anticipate customer needs, proactively engage with customers with targeted offers and content, build loyalty and drive revenue growth.
You will soon be able to register for free and gain access to live webinars and keynote presentations from leading innovators, vendors and evangelists.
Enhancing the CX Journey for Maximum Success
September 9-10, 2025
Tracks
The Evolution of the Call Center
September 9, 2025
For some, the journey starts with the contact center. Explore how traditional call centers are evolving into multi-channel customer engagement hubs. Learn how to leverage AI, cloud technologies, and advanced analytics to enhance agent performance, streamline operations, and deliver superior customer support experiences.
Content to follow shortly
Personalizing the Customer Journey
September 10, 2025
Discover strategies to create tailored, emotionally intelligent customer experiences across all touchpoints. Gain insights on using data analytics, AI, and journey mapping techniques to anticipate customer needs and deliver personalized interactions that enhance satisfaction and boost loyalty.
Content to follow shortly
Audience
C-Suite, MDs, Heads, EVPs, SVPs, VPs, Directors, Managers, Advisors, Partners and Consultants within:
Customer Success Enablement
Customer Learning & Development / Creative Development
Human Resources / People Operations / DEI & Culture
Customer Experience
Customer Data Management / Customer Analytics
Workplace Technology Infrastructure / IT Operations
Customer Journey / Customer Engagement & Retention
Marketing / Marketing Operations / Program Management
Talent Acquisition / Recruitment
Previous Attending Companies Include
Aberdeen Asset Investment, Affirm Holdings, Inc., Air Charter Service, Allianz Bank, American Airlines, American Mortgage Consultants, Ameris Bank, Anthrolytics, Applied Insight, At Home, Banco Santander, Bank of America, Bayer AG, Barclays, BBVA, Berkeley Research Group, Brookfield Global Asset Management, BMO, BNY Mellon, CACI International, Canadian Red Cross, Capital Group, Capital One, Challenger Store, CIBC, Citi, Chubb Corp, Cohesion Recruitment, Comerica Bank, Competitive Capabilities International Ltd, Credicorp Capital, Credit Suisse
Deutsche Bank, Duke Energy, DXC Technology, Ecolab Inc, Eisenhower Health, Elavon, EV Cargo Ltd, Everis, FINIAQ, First Bank, FIS, Fidelity Bank Plc, Fiserv, Fisher Investments, FirstCaribbean International Bank, FRB Chicago, General Dynamics, GCB Bank, Glance Networks, Inc., H&R Block, Hexagon PPM, HSBC, Humana, Ingrain Architects, Instech London, Invesco, Johnson Controls, Jollibee Foods Corp, JPMorgan Chase, Jumio, London Stock Exchange Group, Love’s Travel Stops & Country Stores, MasterCard, Manulife Investment Management, Marsh, Maybank Plc
Michelin North America, Inc, Milliken & Company, MMC International, Morningstar, Momentum Advisors, MTM Executives, MUFG, National Bank of Romania, Northwestern Medical, Northwestern Mutual, Now Teach, Oracle, PageGroup, Philip Morris International, PNC, Praxis, Precision Marketing & Communications, Preqin, Provident Financial Plc, Raiffeisen Bank International, RBS, Repsol, REV Group, Inc. Scotia Bank, Shinhan Bank America, SmartRecruiters Inc, Solvay S.A., Sony Corporation, State Farm, Standard Chartered Bank, State Street Global Advisors, TD Bank
The Pollack Group, THG plc, The Venetian Resort, TIAA-CREF, Titus Talent Strategies, TotalEnergies, TwentyFour Asset Management, Uber, United Bank, USAA, US Air Force, US Bank, US Coast Guard, USCIS, US DOJ, US Marine Corps, Vanguard, Veeco, Vodafone, Vesta Corporation, VNS Health, Wells Fargo, Westgate Resorts & Hotels, Weyerhaeuser, White & Case LLP, Williams-Sonoma, Inc., Willis-Knighton Health System, Windstream Holdings, Inc., W. K. Kellogg Foundation, Wonderful Recruitment and Training, World Health Organization, WSP Global, Xcel Energy, Zurich, and more.
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