Elevating Customer Experiences
to Create Impact

September 10-11, 2024

The customer experience can make or break your company. Learn to craft a customer journey that will build and sustain your business to thrive in the next generation.

The customer experience remains an important factor in determining company success. With new technologies popping up to enhance and improve customer journeys, businesses must ensure they properly integrate these technologies and utilize them in a way to reap the full benefits. A good old-fashioned call center continues to be a hub for customer service and support, and companies can now expand its impact with new technology to better serve and retain its customers.

Properly analysing and applying customer data to marketing and customer engagement strategies will not only help to target the right crowd but keep them coming back as well.

Tune into this Summit to hear leading experts in the field discuss how AI and other emerging technologies will impact the customer experience along with proven strategies to enhance and streamline customer engagement.

Elevating Customer Experiences to Create Impact

September 10-11, 2024


The Growing Role of AI in the Customer Journey

September 10, 2024
Discover how to best apply generative AI, ChatGPT and other emerging technologies to speed up and enhance the customer experience provided by your business.

Content to follow shortly

Improve Customer Engagement and Retention with Data Analysis

September 11, 2024
With the overwhelm of customer data available, companies must apply the right analytical approach to pull the valuable information and successfully shape marketing and engagement initiatives.

Content to follow shortly


C-Suite, MDs, Heads, EVPs, SVPs, VPs, Directors, Managers, Advisors, Partners and Consultants within:

Customer Success Enablement
Customer Learning & Development / Creative Development
Human Resources / People Operations / DEI & Culture

Customer Experience
Customer Data Management / Customer Analytics
Workplace Technology Infrastructure / IT Operations

Customer Journey / Customer Engagement & Retention
Marketing / Marketing Operations / Program Management
Talent Acquisition / Recruitment

Previous Speaking and Attending Companies

Aberdeen Asset Investment, Accenture, Affirm Holdings, Inc., Air Charter Service, Allianz Bank, American Airlines, American Mortgage Consultants, Ameris Bank, Anthrolytics, Applied Insight, AT&T, At Home, Banco Santander, Bank of America, Bayer AG, Barclays, BBVA, Berkeley Research Group, Brookfield Global Asset Management, BMO, BNY Mellon, CACI International, Canadian Red Cross, Capital Group, Capital One, Celebrity Resorts, Challenger Store, CIBC, Citi, Chubb Corp, Cohesion Recruitment, Comerica Bank, Commercial Estates Group, Competitive Capabilities International Ltd, Courageous Business Culture, Credicorp Capital, Credit Suisse

Deutsche Bank, Duke Energy, DXC Technology, Ecolab Inc, Eisenhower Health, Elavon, EV Cargo Ltd, Everis, FINIAQ, First Bank, FIS, Fidelity Bank Plc, Fiserv, Fisher Investments, FirstCaribbean International Bank, FRB Chicago, FTI Consulting, General Dynamics, GCB Bank, Glance Networks, Inc., Global Payments Integrated, H&R Block, Hewlett Packard Enterprise, Hexagon PPM, Hitachi Digital Payment Solutions, HSBC, Humana, Ingrain Architects, Instech London, Invesco, Johnson Controls, Jollibee Foods Corp, JPMorgan Chase, Jumio, London Stock Exchange Group, Love’s Travel Stops & Country Stores, MasterCard, Manulife Investment Management, Marsh, Maybank Plc

Mendaya Management Services Ltd, Michelin North America, Inc, Milliken & Company, MMC International, Morningstar, Momentum Advisors, MTM Executives, MUFG, National Bank of Romania, Nokia, Northwestern Medical, Northwestern Mutual, Now Teach, Oracle, PageGroup, Philip Morris International, PNC, Praxis, Precision Marketing & Communications, Preqin, Provident Financial Plc, Raiffeisen Bank International, RBS, Repsol, Red Hat, Remedy Medical Properties, REV Group, Inc. Scotia Bank, Shinhan Bank America, SmartRecruiters Inc, Solvay S.A., Sony Corporation, State Farm, Standard Chartered Bank, State Street Global Advisors, TD Bank, Telenor Microfinance Bank Ltd

The Pollack Group, THG plc, The Venetian Resort, TIAA-CREF, Titus Talent Strategies, TotalEnergies, Trustwave Holdings LLC, TwentyFour Asset Management, Uber, United Bank, USAA, US Air Force, US Bank, US Coast Guard, USCIS, US DOJ, US Marine Corps, Vanguard, Veeco, Verizon, Vodafone, Vesta Corporation, VNS Health, Weatherford International Ltd, Wells Fargo, Westgate Resorts & Hotels, Weyerhaeuser, White & Case LLP, Williams-Sonoma, Inc., Willis-Knighton Health System, Windstream Holdings, Inc., W. K. Kellogg Foundation, Wonderful Recruitment and Training, World Health Organization, WSP Global, Xcel Energy, Zurich, and more!

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