Elevating Customer Experiences
to Create Impact
September 10-11, 2024
The customer experience can make or break your company. Learn to craft a customer journey that will build and sustain your business to thrive in the next generation.
The customer experience remains an important factor in determining company success. With new technologies like AI popping up to enhance and improve customer journeys, businesses must ensure they properly integrate these technologies and utilize them in a way to reap the full benefits. A good old-fashioned call center continues to be a hub for customer service and support, and companies can now expand its impact with new technology to better serve and retain its customers.
Utilizing these emerging technologies will not only help to target the right crowd but keep them coming as returning customers as well.
View this Summit on demand to hear leading experts in the field discuss how AI and other emerging technologies will impact the customer experience along with proven strategies to enhance and streamline customer service.
Elevating Customer Experiences to Create Impact
September 10-11, 2024
Tracks
September 10, 2024 | The Growing Role of AI in the Customer Journey
Discover how to best apply generative AI, ChatGPT and other emerging technologies to speed up and enhance the customer experience provided by your business.
11:00AM EDT | 4:00PM BST | 11:00PM SGT
How AI is Helping – and Hurting – Service and Sales Agents | Learn more
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2:00PM EDT | 7:00PM BST | 2:00AM SGT + 1
Identifying and Countering AI Threats in a New Era of Cybercrime | Learn more
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5:00PM EDT | 10:00PM BST | 5:00AM SGT + 1
AI for Loyalty: Boost Customer Engagement with Customer-Centric AI Strategies | Learn more
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September 11, 2024 | Improving Customer Service Interactions
Set your customer service team up for success by creating smooth digital interactions and simplifying operations with advanced technologies such as GenAI, chatbots, and contact center as a service (CCaaS). Implement training, incentives, and growth opportunities to attract and retain top-tier talent.
9:00AM BST | 4:00PM SGT | 4:00AM EDT
Overcoming Resistance to Change in the Face of Transforming Customer Services | Learn more
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11:00AM EDT | 4:00PM BST | 11:00PM SGT
The Road to CX Excellence: Navigating Customer-Centric Innovation | Learn more
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Platinum Sponsor
Ping Identity
Presenters
Trish Wethman
Heidi Geilke
Adam Preis
Brian Cantor
Maya Ogranovitch Scott
Audience
C-Suite, MDs, Heads, EVPs, SVPs, VPs, Directors, Managers, Advisors, Partners and Consultants within:
Customer Success Enablement
Customer Learning & Development / Creative Development
Human Resources / People Operations / DEI & Culture
Customer Experience
Customer Data Management / Customer Analytics
Workplace Technology Infrastructure / IT Operations
Customer Journey / Customer Engagement & Retention
Marketing / Marketing Operations / Program Management
Talent Acquisition / Recruitment
Previous Speaking and Attending Companies
Aberdeen Asset Investment, Affirm Holdings, Inc., Air Charter Service, Allianz Bank, American Airlines, American Mortgage Consultants, Ameris Bank, Anthrolytics, Applied Insight, At Home, Banco Santander, Bank of America, Bayer AG, Barclays, BBVA, Berkeley Research Group, Brookfield Global Asset Management, BMO, BNY Mellon, CACI International, Canadian Red Cross, Capital Group, Capital One, Celebrity Resorts, Challenger Store, CIBC, Citi, Chubb Corp, Cohesion Recruitment, Comerica Bank, Commercial Estates Group, Competitive Capabilities International Ltd, Courageous Business Culture, Credicorp Capital, Credit Suisse
Deutsche Bank, Duke Energy, DXC Technology, Ecolab Inc, Eisenhower Health, Elavon, EV Cargo Ltd, Everis, FINIAQ, First Bank, FIS, Fidelity Bank Plc, Fiserv, Fisher Investments, FirstCaribbean International Bank, FRB Chicago, General Dynamics, GCB Bank, Glance Networks, Inc., H&R Block, Hexagon PPM, HSBC, Humana, Ingrain Architects, Instech London, Invesco, Johnson Controls, Jollibee Foods Corp, JPMorgan Chase, Jumio, London Stock Exchange Group, Love’s Travel Stops & Country Stores, MasterCard, Manulife Investment Management, Marsh, Maybank Plc, Mendaya Management Services Ltd
Michelin North America, Inc, Milliken & Company, MMC International, Morningstar, Momentum Advisors, MTM Executives, MUFG, National Bank of Romania, Northwestern Medical, Northwestern Mutual, Now Teach, Oracle, PageGroup, Philip Morris International, PNC, Praxis, Precision Marketing & Communications, Preqin, Provident Financial Plc, Raiffeisen Bank International, RBS, Repsol, Remedy Medical Properties, REV Group, Inc. Scotia Bank, Shinhan Bank America, SmartRecruiters Inc, Solvay S.A., Sony Corporation, State Farm, Standard Chartered Bank, State Street Global Advisors, TD Bank, Telenor Microfinance Bank Ltd
The Pollack Group, THG plc, The Venetian Resort, TIAA-CREF, Titus Talent Strategies, TotalEnergies, TwentyFour Asset Management, Uber, United Bank, USAA, US Air Force, US Bank, US Coast Guard, USCIS, US DOJ, US Marine Corps, Vanguard, Veeco, Vodafone, Vesta Corporation, VNS Health, Weatherford International Ltd, Wells Fargo, Westgate Resorts & Hotels, Weyerhaeuser, White & Case LLP, Williams-Sonoma, Inc., Willis-Knighton Health System, Windstream Holdings, Inc., W. K. Kellogg Foundation, Wonderful Recruitment and Training, World Health Organization, WSP Global, Xcel Energy, Zurich, and more!
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