The Future of ITSM

April 10-11, 2024

Stay up to date on the latest trends and technologies in IT service management (ITSM), including AI-driven service management, cloud ITSM solutions, and IT-style automated workflows for non-IT departments.

What does the future of ITSM look like? TechTarget’s Enterprise Strategy Group conducted a survey of IT/DevOps pros and app developers responsible for their organizations’ application infrastructure to gain insights into their ITSM strategy and found that 63% have modernized their approach.

The era of the traditional help desk model is a thing of the past.

Now on demand, this virtual Summit was designed to help business and IT pros like you create and implement ITSM improvement plans more effectively. Learn from industry thought leaders and prominent solution providers, covering a wide range of topics from best practices to measuring success in ITSM.

The Future of ITSM

April 10-11, 2024

April 10 | AI and Machine Learning in ITSM

Gain fresh perspectives on using AI and machine learning capabilities to improve how IT services are delivered and managed in your organization.

11:00AM BST | 6:00PM SGT | 6:00AM EDT

Data Driven ITSM – A New Approach to Manage Digital | Learn more

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11:00AM EDT | 4:00PM BST | 11:00PM SGT

AI-Driven Success: Metrics That Matter
| Learn more

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12:00PM EDT | 5:00PM BST | 12:00AM SGT +1

Leveraging AI in the evolving and transformative ITSM landscape | Learn more

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1:00PM EDT | 6:00PM BST | 1:00AM SGT +1

The Once and Future ITSM
| Learn more

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2:00PM EDT | 7:00PM BST | 2:00AM SGT +1

Intelligent ITSM: Future-ready event and incident management with AlOps | Learn more

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4:00PM EDT | 9:00PM BST | 4:00AM SGT +1

Beyond the hype: AI and GenAI from ServiceNow | Learn more

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April 11 | Modernizing and Expanding ITSM Capabilities

Learn how you can leverage enterprise service management, align ITSM and digital transformation initiatives, and more.

11:00AM BST | 6:00PM SGT | 6:00AM EDT

Service Integration and Management – The Key to Enterprise Transformation | Learn more

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4:00PM BST | 11:00AM EDT | 11:00PM SGT

The Service Portal Reimagined: AI, Human Design, and Beyond | Learn more

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1:00PM EDT | 6:00PM BST | 1:00AM SGT +1

Service Integration and Management – The Key to Enterprise Transformation | Learn more

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Diamond Sponsor

Freshworks

Platinum Sponsor

Big Panda

ServiceNow

Featured Presenters

Image for Jeff Rumburg

Jeff Rumburg

Co-Founder and Managing Partner

MetricNet

Image for Phyllis Drucker

Phyllis Drucker

Influencer

EZ2BGR8 Service Management

Image for Kenneth Gonzalez

Kenneth Gonzalez

Head of Analyst Relations

Freshworks 

Image for Adam Blau

Adam Blau

Senior Director, Product Marketing

BigPanda

Image for Dave Helms

Dave Helms

Senior Sales Engineer

BigPanda

Image for RJ Jainendra

RJ Jainendra

VP and GM, ITSM

ServiceNow

Image for Paul van Nistelrooij

Paul van Nistelrooij

Director, Platform Product Management

ServiceNow

Image for Aaron Zuber

Aaron Zuber

Global Area VP, Service Operations Sales

ServiceNow

Image for Rob Akershoek

Rob Akershoek

Co-Chair of the IT4IT Forum

The Open Group

Image for Barry Corless

Barry Corless

Director Consulting Expert

CGI

Image for Jerald Murphy

Jerald Murphy

SVP of Research and Consulting

Nemertes

Image for Roy Atkinson

Roy Atkinson

CEO & Principal Advisor

Clifton Butterfield LLC

Image for Simon Ratcliffe

Simon Ratcliffe

Partner, Strategy & Value Creation

Beyond

Audience

CISOs, CIOs, CTOs, MDs, Heads, EVPs, SVPs, VPs, Directors, Managers, Practitioners, and Consultants within:

IT Service Management
IT Systems Management
Help Desk / Service Desk
IT Audit / Asset Management
Research & Development

DevOps
IT Infrastructure
Application / Software Development
Security Systems
IT Project Management / PMO

IT Infrastructure & Cloud Operations
Service Delivery
Network Systems

Previous Speaking and Attending Companies

AAA Texas LLC, Absa Group Limited, Acino, Al-Futtaim, Alvarez & Marsal, Amentum, Arapahoe County, Ascend Learning, Avera McKennan Hospital, bank of Khartoum, Boston University, Cenlar FSB, Centraal Bureau voor de Statistiek, Central Texas College, Centura Health, Chevron, Cinven, Columbia University, Comcast Corporation, Covered California, Cox Automotive, Inc., Credit Suisse First Boston LLC, Cushman & Wakefield Inc, De Volksbank, Defense Commissary Agency, Den Norske Bank, Deutsche Bank AG, DJO Incorporated, Drake University, Dublin City Council, Emerson Electric Corporation, Eth Zurich, Ethio Telecom, Federation University Australia

Federal Credit Union, Fitch Ratings, Fordham University, General Atomics, General Motors Corp., Globant, Gloria Jeans & Gee Jay, Gonzaga University, Government of Singapore Investment Corporation Pte Ltd, Health Education England, Health Service Executive, Hennepin County Library, Hogan Lovells LLP, Hollard Insurance, HRA, Hyosung Corporation, Icrisat, IDC Company, Investec plc, Jackson Health System, Jacksons Food Stores Inc., Janata Sahakari Bank Ltd., Jefferson Wells International Inc, Jeroen Bosch Hospital, Jones Lang LaSalle Inc., Jordan’s Furniture, Inc., Kaiser Permanente, Kangwonland, Kleinfelder Inc, Leidos, Inc, Lockheed Martin Corporation

Macquarie Infrastructure Company, Macro International, Manulife Financial Corporation, Metropolitan Hospital Center, National Guard Health Affairs, Naver Corporation, New York State Police, NHIA, Nordea, Ohio CAT, Olympus, Partners HealthCare, Party City Holdings, L.L.C., Pasadena City College, PNC Bank Corp., LP Premier Tech Ltd, Province Of Manitoba, QuikTrip Corporation, Reliance Industries Limited, Royal Bank of Canada, Royal Canadian Mounted Police, Sammons Financial Group Inc, SkillSoft PLC, State of North Dakota, State Street Corporation, Swagelok Company, TaskUS, Texas Department of Transportation, The Bank of New York Mellon Corporation, The Bank of Nova Scotia

The Boeing Company, The Children’s Hospital of Philadelphia, U.S. Patent and Trademark Office, UBS (SWISS BANK), United Parcel Service Inc., United States Citizenship and Immigration Services (USCIS), United States Department Of Homeland Security, University of Alabama, University of California, Los Angeles, University of Southern California, US Department of Agriculture, US Foods Inc, US Government, Veterinary Practice Partners, Victaulic Company, Walgreen Co., Washington Suburban Sanitary Commission, Wellcare Health Plans, Inc., Wells Fargo & Company, Western Area Power, Western Governors University, Wyndham Hotel Group, Yoox Net-A-Porter Group, ZaiLab, and more.

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